For physical products such as books, DVDs, CDs etc our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and payment being received by us. Our prices include the costs of postage.
Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days.
We will usually use Royal Mail recorded delivery or a secure courier service for delivery of goods to UK mainland addresses. Some products may be sent subject to being signed for on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time.
We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs. For reasons of security overseas orders will only be delivered to the cardholder’s billing address.
If a product is not received by you please contact us to discuss how we can resolve the issue. As we use Recorded Delivery or a courier we can track the item for you.